Legal terms



GENERAL CONDITIONS OF SALE

Preamble:

The online sales made on our website are subject to the current conditions, which prevail over any conditions of purchase, except in the case of formal and express breach on our part. 

Our catalogues are aimed exclusively at companies, governments, communities, associations, etc., and at adult traders and professionals acting within the scope of their professional activities.

 

1.- Prices:

Sales prices do not include VAT, the sales being aimed exclusively at companies or professionals, and will be denominated in Euros. The prices listed in our sales documents are guaranteed during the validity of the latter, except in the case of misprint.

 

2.- Retention of title:

Until the invoice has been paid in full, the goods delivered shall remain the property of POSTQUAM COSMETIC, S.L.

 

3.- Guarantees:

All our products are guaranteed nationally against manufacturing defects for 2 years. The start date of the guarantee is the date shown on the purchase invoice, which will be mailed after delivery of the goods. Our guarantee includes postage, labour and repair or replacement of the defective item.  

The guarantee of the products purchased will be their purchase invoice. Also, in the mail confirming delivery of the order we will send a guarantee certificate, which you should keep for possible claims. You should also note that this guarantee only covers the delivery address of the order, so for any claims it will be the customer’s responsibility to transport the goods to the delivery address.

-furniture and electrical appliances.

All our products have a 2-year guarantee from the date of the invoice, in the terms established in Act 23/2003 of 10 July, on Consumer Goods Guarantees, except for consumables (e.g.: ). The guarantee does not cover damages caused by misuse or normal wear of the product.

 

Guarantees for GIFTS:  

If the product is damaged or has manufacturing defects, it will be replaced immediately. For this purpose, you should send the defective product in its original packaging to POSTQUAM COSMETIC, S.L., postage paid, for us to check the functioning of the product and send you a new gift in good condition. This guarantee does not apply if the product is damaged by misuse or failure to follow instructions. Your defective gift should be sent to the following address:

POSTQUAM CTRA BURGOS-PORTUGAL, KM 115 – 47270 CIGALES-VALLADOLID.      

 

4.- Shipping, Transport and Packaging:

- Depending on the type of order, shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla may have an additional cost which the customer will be informed of in advance giving them the opportunity to cancel the order before payment. We also cater for overseas shipments, but shipping costs should first be consulted.

- Delivery times will be communicated by mail or phone once the order has been confirmed via the Internet or by email, and may range from 2 to 6 business days, depending on the product, destination and availability in stock.

We remind you of the recipient’s legal obligation (Article 366-Code of Commerce) to check the goods at the time of delivery and, in the case of visible defects, never sign for the goods without making a written reservation on the delivery note of the carrier by way of immediate complaint. In such a case, you should keep the goods on your premises until they are picked up and/or appraised and, in the event of concealed damage within the package, make the claim within 24 hours of delivery by contacting POSTQUAM COSMETIC. Claims made after this period will not be valid. If the goods have been damaged during transport to the point of being unusable, the recipient is not obliged to accept them, and if they reject them, must immediately inform POSTQUAM COSMETIC.

 

5.- Delivery times:

Delivery times will be communicated by mail or phone once the order has been confirmed via the Internet or by email, and may range from 2 to 6 business days, depending on the product, destination and availability in stock.

However, if there are any delays, the customer will not be entitled to compensation. Some heavy or bulky items of furniture require handling by a specialized carrier and delivery is delayed by 2 or 3 days compared to normal delivery.

 

6.- Return of goods:

You have 7 business days after receipt of the order to withdraw from the latter. In this case, you should contact us so that we can proceed with the processing. Please note that you will have to bear the transport costs involved in the return of the goods if this is due to causes unrelated to POSTQUAM COSMETIC.

Returned goods will only be accepted by POSTQUAM COSMETIC if they are in perfect condition, in their original packaging, with all their accessories and unused. The customer must contact POSTQUAM COSMETIC by telephone to report the return of goods and the latter must be returned, postage paid, to our warehouse in Spain.

 

7.- Liability:

POSTQUAM COSMETIC shall in no event be liable for any damages of any kind resulting from the misuse of its products.

For all stages of access to the Website, of the order process, delivery or subsequent processes, POSTQUAM COSMETIC only has an obligation of means.

POSTQUAM COSMETIC gives no guarantee and bears no liability for any inconvenience or damage arising from the use of the Internet, specifically, disruption of service, external intrusion or presence of computer viruses, or any event classified by jurisprudence as force majeure. 

 

8.- Payment terms:

Unless expressly stated contractually on the invoice itself, payment shall be in cash and with no discount. In the event that payment of all or part of the goods is not made by the due date, it will be required immediately and in full. Furthermore, POSTQUAM COSMETIC reserves the right to suspend all contracts in progress. Non-payment by the due date entitles POSTQUAM COSMETIC to demand compensation from the debtor consisting of 15% of the amount due, with a minimum of 20 Euros. In this case, the costs arising from any court action shall also be borne by the debtor.

 

9.- Data protection:

In compliance with the provisions of Act 15/1999, of 13 December, on Personal Data Protection, we inform you that all the data you provide, by any medium, through the purchase order, catalogue request or other conduit, and throughout the business relationship with our company, will be included in a file owned and managed by POSTQUAM COSMETIC and will be treated with utmost confidentiality.

The purpose of collection and processing of data is to manage the business relationship, manage your requests and/or orders and their payment and also to process them for advertising and market research purposes.

Processing for advertising and market research purposes will involve sending you, by the means indicated below, information, advertising and sales promotions of the products and services marketed by POSTQUAM COSMETIC, as well as the products and services of other companies related to the business sectors of POSTQUAM COSMETIC. For these purposes, the personal data provided may be communicated to service providers in order to send you our own information, advertising and sales promotions and those of other companies, and to carry out cross-processing of your data to determine if you hold the status of customer and avoid duplicate submissions. We inform you that the data you provide will in no event be disclosed to advertisers. 

Your consent to the processing of your data for the purposes stated in the preceding paragraph shall be considered expressly and unequivocally granted by the communication of your data to POSTQUAM COSMETIC. Advertising and market research may be made through any medium, including phone calls, SMS, MMS and email.

We inform you that, by request to the data controller, you may exercise the rights of access, rectification, cancellation and opposition in order not to receive any type of advertising, and may withdraw the consent given.

To show your opposition to receiving advertising you can:

Send a written communication to:

(Ref LOPD) POSTQUAM CTRA BURGOS-PORTUGAL, KM 115 – 47270 CIGALES-VALLADOLID.      

Send a message to info@postquam.com with the subject LOPD and indicating in the message your name/surname or company name and customer number along with the sentence(s) I DO NOT WISH TO RECEIVE ADVERTISING FROM POSTQUAM and/or I DO NOT WISH TO RECEIVE ADVERTISING FROM OTHER COMPANIES.

 

10.- Intellectual Property:

All elements of the website, WWW.POSTQUAM.COM, whether visual or audio, including the underlying technology, are protected by copyright, trademark or patent.

All these elements are the exclusive property of POSTQUAM COSMETIC, S.L.

Any user that has an Internet website and wishes to place, for personal use, a direct link to POSTQUAM.COM, must request the permission of POSTQUAM COSMETIC, S.L.

In the latter case, this will not be an agreement implying affiliation.

However, any link forwarded to the Website using the framing or in-Lines linking technique is strictly prohibited. In any case, any link, even tacitly authorized, shall be removed at the request of POSTUQUAM COSMETIC, S.L.

 

11.- Litigation:

For the resolution of any disputes arising, the parties submit to the Courts of the city of Valladolid, Spain, waiving any other jurisdiction.