Legal notice – General terms and conditions of use

The object of the presents Generals Conditions is to regulate the terms and conditions of use in the web page “https://www.postquam.com/” (from now on “the web”), where the holder is POSTQUAM COSMETIC, S.L. (from now on, POSTQUAM), with Cif B42168344, located in Ctra, Burgos-Portugal, km 115, 47270 Cigales (Valladolid) and registered in the Company Register of Valladolid at the Tome 830, Book 0, Folio 110, Sheet VA-10146, Inscription 1ª, which you can contact through the mail address comercial@postquam.com and the phone number 983586046.

  1. Access conditions.

    The purpose of this web is to provide information on our services. Its use implies the full acceptance of these conditions by the user, so if you do not agree with their content you must abstain from using the web, as well as from the services it supplies. POSTQUAM reserves the right to make the modifications it deems necessary. It is also able to modify, remove or include, without prior notice, new contents and/or services, as well as the way they are presented and localized, and the conditions of the website use.

    The User accepts that his access and use of the web and of its contents, is free and deliberately, on his ow responsibility, and consequently he undertakes to:

    • Not to use the web to carry out activities which are contrary to law, to the moral, to the public order, in general, and to make a lawful and honest use in accordance with these General Conditions, as well as not to undertake any act that might damage, render useless, overload or deteriorate the web and/or impede the normal use by the rest of Users.
    • Not to manipulate or alter any web content without the written and explicit approval of the owner. Any alteration, change or manipulation without the owner’s approval, relieve him from any responsibility.
    • Not to reproduce, copy, distribute, publicly communicate, transform or modify the contents, unless you have the required authorization of the owner of the corresponding rights or in the case that it is legally permitted. Not to remove, evade or manipulate the Copyright and the other identifying information of POSTQUAM rights or of its owners included in the contents, as well as the technical protection devices, or whatever information mechanisms that could contain the above-mentioned contents.
    • Not to introduce or disseminate the web data programs (virus or any kind of hazardous software) that can damage the web.

    POSTQUAM does not guarantee the availability and continuity of the web, neither be held responsible of any damage or injury that can occur, nor of the technical effects, included virus or other injurious elements, whatever its nature, derived from the information use and the material contained in the web.

  2. Use of cookies.

    POSTQUAM does not use cookies to gather information of users; neither registers the IP address of access. It only use its own session cookies, with a technical purpose (those ones which allow the user to surf the web site and to use the different options and services existing in it)

  3. Responsibilities.

    The user will be answerable for the damages and injuries of all types that POSTQUAM or any third party may incur consequently to the non-observance of anyone of the obligations he is subjected by these General Conditions.

    POSTQUAM does not assume any responsibilities, neither monitors the possible hyperlinks to external contents contained in the web; nonetheless, it will remove those links containing illegal contents as soon as it will be aware of it.

  4. Intelectual and Industrial property.

    The User recognize that all the web contents and, in particular, of all the information and material, the structure, selection, management and provision of contents, programs and the development of applications used in relation to them, are protected by property rights of the web owner or, if necessary, of third party.

    In no case, the access to the same or its use by the User will involve any kind of resignation, transmission or full or partial transfer of those rights; neither gives no right of use, alteration, exploitation, reproduction, diffusion or public communication on these contents without the written and explicit approval granted for this purpose by POSTQUAM or a third owner of the affected rights.

    POSTQUAM is the owner of the elements composing the web graphic design, the menus, buttons of web navigation, the code, the texts, imagines, textures, graphics and any other web content of the page or, in other cases, provide the corresponding authorization for using these elements

    All brands, commercial names or distinctive signs shown in this page are property of POSTQUAM and/or third party. It is forbidden to use or to download permanently them, copying or distributing them through whatever media without the perceptive approval of its owners.

    In case any user or a third party consider that a content have been introduced into the web by violating one of its intellectual or Industrial Properties rights, will have to send a notification to POSTQUAM, identifying himself and owner of the intellectual and industrial property rights, supposedly violated, providing a title or an accreditation in representation of the mentioned rights.

  5. Data protection.

    For further information, visit our Privacy Policy.

  6. Terms of Contract.
    1. Purchase procedure.

      For purchasing the offered products in the web, it is previously necessary to proceed to the user register. The personal data treatment that you provided, shall be adjust in conformity with the Clause nº 5 of these General Conditions, the User undertaking to provide this information in a an accurate and complete way.

      POSTQUAM reserves the right to modify the commercial offer in the web (relating to products, prices, promotions and other conditions) at any times.

      POSTQUAM will make all the efforts, within its means, to offer the information contained in the web in a truthful way and without typographical errors.

    2. Prices and way of payment.

      The sale prices do not include VAT, because they are targeted to enterprises or professionals, and they are expressed in Euros. The prices that are contained in our sale document are guaranteed over the duration of validity of the same, except any typographical error.

      Unless otherwise indicated in the contract or in the invoice, the payment will be in cash and with no discount. If the payment will not be made on the expected maturity, of all or part of the purchase, it will be immediately required and in its own right. Furthermore, POSTQUAM reserves the right to suspend any existing contracts. The default at maturity shall entitle POSTQUAM to require a debtor’s compensation, estimated at 15% of the amount owed, with a minimum of 20 euros. Similarly, in this case the cost associated to a potential legal action shall be charged to the debtor.

      Until the required invoice has been totally paid, the delivered purchase will still be property of POSTQUAM.

    3. Warranty:
      1. All of our products are guaranteed at national level against manufacturing defects for 2 years. The starting date of the warranty is that one shown on the purchase invoice, which will be send by mail, once the purchase is delivered. Our guarantee includes the delivery cost, workforce, reparation or change of defective product.

        The warranty of the acquired products will be its purchase invoice. Furthermore, within the confirmation mail it will be send a warranty certificate that you must store for potential claims. Besides, you must take into account that this warranty covers only the purchase delivery address, therefore for all claims it will be a responsibility of the client to transport the purchase until the shipping address.

      2. Furniture and electrical appliances will enjoy a guarantee of 2 years from the invoice date, under the conditions planned in the Law 23/2003 of 10 July, on Guarantee of Consumer Goods, except for the consumables. The guarantee does not cover damages caused by an incorrect use or of the normal wear of the product.
      3. Products – if the product is defective or presents manufacturing defects, it will be changed immediately. For this purpose, you will have to send freight paid the defected product on its original packaging to POSTQUAM, so we can check the product functioning and we proceed to send you a new product in good conditions. This guarantee is not applicable in case of deterioration due to a inadequate use of product or of a breakdown due for not following the instructions for using. Shipping address of the defected product: Postquam Cosmetic SL in Ctra. Burgos-Portugal, km 115. 47270 Cigales –Valladolid.
    4. Way and shipping cost

      The shipping cost vary depending on the order, and are always listed in the order sheet.

      The shipments to Baleares Islands, Canarias Islands, Ceuta y Melilla depending on the type of order can may have an additional cost, of which the client will be informed in advance, in such a way that he can cancel the order before proceeding to payment. We also send to foreign country, but first consult the shipping costs.

      The time of delivery will be communicated by mail or by phone after having confirmed the order by web or mail, and it can be change between 2 and 6 working days, depending on the product, the destination and the stock availability.

      We remind you that the legal obligation of the customer (Article 366-Commercial Code), to verify the purchase at the time of delivery, and in case of visible defects never sign the purchase as being in conformity without any written reserve in the delivery note of the transporter by way of immediately claim. In that case, you will have to hold in its installation the purchase until it will be collected and/or subject to expert inspection and, in case of hidden defects inside the package, claim it within 24 hours after the delivery, contacting with POSTQUAM. The claims thereafter 24 hours will not be valid. If the purchase has been damaged during the transport to the point to be useless, the consumer will not be obliged to accept it, and in case of rejection, you must inform immediately POSTQUAM.

      The time of delivery will be communicated by mail or by phone after having confirmed the order by web or mail, and it can be change between 2 and 6 working days, depending on the product, the destination and the stock availability.

      However, in case of delay will not be compensated to the customer. Some items of furniture heavy and voluminous need to be handled by a specialized carrier, and the time of delivery will be 2 or 3 working days compared with the normal time of delivery.

    5. Right of withdrawal.

      In accordance with the terms laid down in the Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, the purchaser have days, from receiving the product, to desist from the same without the need to indicate the reasons. It is a condition that both the packaging and the product are in perfect condition, without having been manipulated, presenting defects either deterioration for external events or other circumstances that damage the product, in particular the opening of the recipient.

      The return will be accepted by POSTQUAM only if the purchase is in perfect conditions, inside its origin packaging, with all its accessories and without having been used, as established in the article 103 e) of the General Law for the Consumers and Users and other complementary laws.

      To exercise his right of withdrawal, the consumer must contact through at the phone number 983586046 of POSTQUAM to inform about the withdrawal, by giving your name, your address, the purchased product and the date of receiving, and then, if applicable, POSTQUAM will give back the amount paid for the product and the shipping costs, if you have selected the cheaper way of payment than those offered. If you prefer, you can use the withdrawal form provided in this web.

  7. Confidentiality

    All the information that any of the parties communicate or provide to the other or to whom have access any of them, will be considered confidential and shall not disclosed, shown, reproduced, copied, discussed with third party, nor used by none of the party for any purpose other than those motivating its communication.

  8. Applicable law and jurisdiction.

    These General Conditions shall be regulated in accordance with the provisions of the Spanish legislation. All the matters that could arise between the parties concerning the interpretation and the execution of the present document, both parties agree in an explicit way, and renouncing to any other jurisdiction which may correspond to them, with the Courts and Tribunals of Valladolid. Except in the case of costumers, whose legally competent corresponds to the Courts and Tribunals of the user’s residence.

Resolution of online conflict:

In conformity with the Art. 14.1 of the Regulation (UE) 524/2013, the European Commission makes available to the costumers an extra juridical platform of online conflicts. It will be accessible through the following link: http://ec.europa.eu/consumers/odr/. The costumers can submit their claims through this platform.

© Copyright 2018. POSTQUAM COSMETIC, S.L. – All rights reserved.